Refund policy

We hope you love your new purchase for your home. However, if for some reason you are not completely happy with your item, you may return the merchandise for a full refund less shipping costs. You must notify us within 5 days of inspecting the goods in person and return goods to us within 14 days of return being accepted in order to be eligible. 

Damages and issues 

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items. Art prints that are made-to-order can also not be returned, unless they are defective. Due to the delicate nature of original artwork and the high shipping costs associated with it, these can also not be returned unless defective.

Refunds

Please notify us by email at teneillegraceart@gmail.com your order number, item details and whether you would like a refund or exchange. Please allow 3-5 business days for your return request to be processed. We will notify you once we’ve received and reviewed your return request, and let you know if the refund was accepted or not. If accepted, we’ll then send you instructions on how and where to send your package. Return postage for refunds or exchanges is to be paid for by the customer. 

Items sent back to us without first requesting a return will not be accepted. Refunds and exchanges will only be made once the item has been returned in original condition. Items must be unwashed, unused with tags intact. If approved, you’ll be automatically refunded on your original payment method. Original postage costs will be subtracted from the receipt total (even if free shipping was offered with purchase) in order to cover our costs of sending the item to you. Please remember it can take some time for your bank or credit card company to process and post the refund. We appreciate your patience with this.

Exchanges 

The fastest way to ensure you get what you really want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions or concerns, please don't hesitate to contact us via the contact page on this website or at teneillegraceart@gmail.com